Privacy Policy
Handynerd ("we," "us," or "our") is a sole-proprietor technology services company based in Lehi, Utah. This policy explains how we collect, use, and protect information when you visit handynerd.io, contact us, or use our services.
Information we collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and business name when you reach out to us or become a client.
- Service data: information about your devices, software, and technology environment as needed to perform project work or ongoing support.
- Communications: records of calls, emails, and messages you send us.
- Website usage: basic analytics data such as pages visited and browser type. We do not use tracking cookies or sell browsing data.
How we use your information
- To deliver technology projects and ongoing support to you
- To respond to inquiries and support requests
- To send operational SMS notifications related to your service (see SMS section below)
- To comply with legal obligations
SMS messaging
Handynerd uses SMS for internal operational notifications only. Messages are sent to the business owner to alert when inbound calls or service events occur. We do not send marketing SMS messages. Message and data rates may apply. Reply STOP to opt out at any time.
How we share your information
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers who help us operate our business (e.g., Twilio for telephony, Google Workspace for email), subject to their own privacy policies
- Law enforcement or regulators when required by law
Data retention
We retain client information for as long as needed to provide services and meet legal requirements. You may request deletion of your data at any time by contacting us.
Security
We take reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your rights
You have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at helpme@handynerd.io.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Questions? Contact us at helpme@handynerd.io or call (801) 753-9451.